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Privacy Policy

Your privacy is important to us

Demir Kyrgyz International Bank (DKIB) respects your privacy and is committed to protecting it. You can rely on us to ensure the security of your nonpublic personal information as described in our Privacy Policy.

This statement informs you of Privacy Policy of Demir Kyrgyz International Bank. You will find details about our online collection and uses of information that identifies you personally, how the personal information you provide to us is protected, so that you can make an informed choice about using this site. However, in general, the structure of our website, allows you to visit it without identifying yourself or revealing any personal information.

The terms of this policy apply to www.demirbank.kg website and all divisions of this site, unless different terms are specified in a form of contract provided to you online or off-line.

The DKIB website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the DKIB website. Unless otherwise stated, we are not responsible for the privacy and information security policies and practices of these websites. We encourage you to review the privacy policy and information security practices of the companies or organizations reached through the links from our website before submitting your personal information.

Types of information collected

This Privacy Policy covers personal information and non-personal data collection.

Personal information - is information that is connected to your personality. Demir Kyrgyz International Bank uses personal information to understand better your needs and interests and to provide you with better service. Occasionally, we may ask you to provide information on online forms. For example, we may ask for your full name, user name, password, place of birth, telephone number, email address and postal address, or other necessary information.

Non-personal information - is information that is not associated with your personal identity. This information is used to generate user profiles and to personalize the website to your particular interests. Most non-personal data is collected via cookies or other analysis technologies.

Children's information

DKIB does not target our website to children under 13. We do not knowingly collect, maintain, or use personal information about children under the age 13. Demir Kyrgyz International Bank is committed to protecting the privacy needs of children.

Use of information

DKIB uses your personal information to provide you with necessary products and services and to better understand your needs and interests. We may use your information to help you to complete a transaction, to communicate with you, to provide service and support, to update you on services and benefits, to notify you of special promotions, new products, or other information that may be of your interest. On some occasions we or other company on behalf of our name may also use your information to contact you for marketing research regarding DKIB products or services.

Personal data collected online may also be combined with information you provide DKIB through other sources, such as account opening, product registration, during your calls to your account executives or public events (for example, trade shows or seminars). Personal data given to DKIB may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management.

Access to information

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. DKIB will not share your personal information with third parties except the companies working on its behalf in responding to your requests for products or services. Your permission will be requested when you submit your information. Demir Kyrgyz International Bank will never share the information collected with other organizations for commercial purposes.

Suppliers and service providers are required to keep confidential the information received from DKIB and may not use it for any purpose other than to carry out the services they are performing for DKIB. These service providers may change or we may contract with additional service providers to better serve our customers. DKIB will not share personal information with any other third parties without your permission, unless required by local law, law enforcement action, and tax reporting obligations, requirements of government agencies, subpoena or court orders.

DKIB could merge with or be acquired by another business entity or some or all of it respective assets could be acquired. If such a combination or acquisition occurs, DKIB will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.

Your choices

Demir Kyrgyz International Bank gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product and service information. DKIB marketing communications may include new product information, special offers, or an invitation to participate in market research. Delivery of DKIB communications may be executed by e-mail. If you do not want to receive promotional information from DKIB, you can opt out by un-checking the appropriate box on your online registration or our survey forms. If you did not opt out when you registered, and later decide that you are not interested in receiving of this information, you can opt out at any time by sending an email to dkib@demirbank.kg or speaking with your account executive. This option does not apply to communications for the purpose of administering contracts, support, product safety warnings or driver updates.

Online survey

DKIB may also organize surveys or other online activities and ask you about your age, income, gender or other information to participate. Providing information on online forms is always voluntary, and you are free not to complete any online forms. If you choose not to, however, some products and services may not be available to you. This information is used to monitor and improve our products and services to better meet your needs.

Accuracy of information

Demir Kyrgyz International Bank strives to keep your personal information accurate. There were implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with an access to your information and make all reasonable efforts to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of DKIB's website may limit access to specific individuals through the use of passwords and other personal identifiers.

The most effective way to view and change your personal information is to return to the webpage where you originally submitted your data and follow the instructions on that webpage.

Information security

Demir Kyrgyz International Bank is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, DKIB maintains physical, electronic and procedural safeguards that comply with set standards of KR.

We use encryption of data when collecting or transferring sensitive information. Encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Questions or Concerns

If at any time you believe that DKIB does not follow the above policy, please let us know by sending an email to dkib@demirbank.kg. We will make reasonable efforts to identify and correct any problem.

Changes to this statement

We reserve the right to change the terms of this privacy policy at any time. If there are updates to the terms of DKIB's Privacy Policy, we will post those changes and update the revision date on this website. We encourage you to review this privacy policy whenever you visit our web site to make sure you understand how we use the information we collect online. For material changes to this statement, DKIB will provide notification to affected customers.