Considering the evolving world, we try to introduce the most innovative and interesting projects on the territory of the Kyrgyz Republic, opening opportunities for the prospects of young professionals. Recognizing, that investment in qualified staff are the basis of long-term success, we form a team of professionals, constantly worrying about increasing their skills, motivation, social protection and devotion to corporate values. CV with position indication, you can send by the following links:

hr@demirbank.kg


The list of available vacancies is below::

Requirements: 

  • - Higher education (preferred areas: mathematical methods in economics, banking);
  • - Professional experience in the banking sector not less than 1 year desirable;
  • - Knowledge of the basics of risk management;
  • - Knowledge of the basics of accounting and reporting;
  • - Knowledge of legislative and other regulatory acts of the Kyrgyz Republic, regulations of the NBKR governing banking activities;
  • - Knowledge of English at an intermediate level;
  • - Stress resistance, motivation, responsibility‚ diligence.

Duties: 

  • - Analysis and preparation of risk management reports;
  • - Carrying out research and methodological work on risk management;
  • - Consultation of other departments in the field of risk management;
  • - Performing other work in order to fulfill the plans of the department.

Requirements: 

  • - Higher technical education;
  • - Good analytical skills, the ability to dig to the roots of problems;
  • - Knowledge of banking legislation in the field of payment systems;
  • - Knowledge of English (at least reading of technical documentation);
  • - Turkish is an advantage;
  • - Knowledge of MySQL and PL/SQL is an advantage;
  • - Experience in billing systems, bank processing, ABS, CRM will be a plus;
  • - Courage to identify inefficient processes and propose creative solutions.

Duties: 

  • - Monitoring of Processing Center operations, analyzing and solving operational issues, collecting analytical data, reporting;
  • - Collecting and analyzing business requirements to develop new and update current solutions within the Processing Center software suite;
  • - Coordinating and formalizing requirements for developing new and upgrading existing solutions, and conducting negotiations with the customer and other departments as needed;
  • - Coordination of testing and implementation of new software versions, and participation and support of IT related projects;
  • - Participation in new software implementation and employee automation projects (including building schemes and algorithms);
  • - Preparation of documentation for support of follow-up revisions;
  • - Working with MSSQL, MySQL databases;

Requirements: 

  • - Knowledge of Figma interface design tool (mandatory);
  • - Understanding and ability to use Material Design and Human Interface guides;
  • - Understanding of the principles of building design systems and creating UI Kit;
  • - Experience developing user scenarios and user paths will be a plus;
  • - Knowledge of fundamentals and understanding of adaptive layout principles, understanding the difference in creating interfaces for desktop and mobile devices;
  • - Sense of style and knowledge of web and mobile trends.

Duties: 

  • - Web and mobile application interface design;
  • - Design optimization of existing interfaces and development of new ones;
  • - Creation of graphic and stylistic elements and components;
  • - Coordination of testing and implementation of new software versions, and participation and support of IT related projects;
  • - Preparation of templates for adaptive layout;
  • - Interaction with developers, managers and reviews of design projects.

Requirements: 

  • - Higher education, preferably in the field of economics and finance;
  • - Work experience in banking customer service is welcome;
  • - Ability to identify customer needs, apply sales techniques, be persuasive, manage customer relationships and conflict situations, and have good communication skills;
  • - Skills in presentation and promotion of banking products and services;
  • - Knowledge of MS Office package (Word, Excel) at the level of experienced user;
  • - Above-average knowledge of English, Kyrgyz and Turkish languages is an advantage.

Duties: 

  • - Attracting customers (individuals);
  • - High-level customer consultations regarding banking products;
  • - Checking correctness of the execution of documents received from customers and their compliance with the internal and generally accepted procedures and policies of the bank, NBKR rules, and legislation of the Kyrgyz Republic;
  • - Preparing and reviewing loan files;
  • - Informing customers on any changes/introductions in banking products, etc.

Requirements: 

  • - Higher education, preferably in the field of economics and finance;
  • - At least 5-year work experience in the banking sector;
  • - Ability to identify customer needs, apply sales techniques, be persuasive, manage customer relationships and manage conflict situations;
  • - Skills in presentation and promotion of banking products and services;
  • - Knowledge of financial and banking sector, basics of economics and management;
  • - Knowledge of English is an advantage;
  • - Knowledge of legislative and other legal acts of the Kyrgyz Republic, regulatory documents of the NBKR regulating banking activities;
  • - Excellent PC skills, MS Office (Word, Excel, Outlook).

Duties: 

  • - Manage the operations of the savings bank according to the legislation of the Kyrgyz Republic, DKIB Policies and Procedures, and decisions of the Bank's Management Board;
  • - Submit reports on the savings bank on time, inform the Management Board, and receive consultations on crucial issues related to the savings bank operations;
  • - Monitor the quality of the Loan Portfolio and the solvency of customers;
  • - Monitor the implementation of budget targets;
  • - Allocation of responsibilities between employees of a savings bank, functional interchangeability of employees;
  • - Submit in the prescribed manner to the supervising manager of the Bank a proposal on encouragement of distinguished employees of the savings bank;
  • - Manage the savings bank most efficiently and achieve maximum profitability of the savings bank with minimum risk.

Requirements: 

  • - Higher education in marketing, PR with a master's degree;
  • - Work experience in the banking industry at least 3 years;
  • - Experienced PC user, MS Office skills, graphics and video editors;
  • - Knowledge of English is an advantage;
  • - Creative thinking, ability to create interesting newsworthy events;
  • - Ability to multi-task, independence, attention to detail;
  • - Knowledge of laws and regulations of the Kyrgyz Republic regulating banking activities, legislation of the Kyrgyz Republic on advertising activities.

Duties: 

  • - Drawing up and control over the execution of the plan for the promotion of products and services according to the requests of structural units;
  • - Development and implementation, control, preparation of reports on the bank's advertising campaigns;
  • - Development of PR-ideas, original ideas for news background and mass actions;
  • - Work with suppliers of advertising services;
  • - Maintenance of high positions of the company in the priority branch and profile ratings;
  • - Organizing special PR campaigns and events;
  • - Analysis of the effectiveness of PR campaigns.

Requirements: 

  • - Higher technical education in the field of IT;
  • - Professional experience at least 2 years;
  • - Confident knowledge of Oracle database fundamentals;
  • - Knowledge of SQL, PL/SQL;
  • - Experience in the administration of Oracle databases, planning, implementation and operation of corporate industrial DBMS, including in a virtual setting(11g-19c);
  • - Knowledge and administration of OS Linux / Microsoft;
  • - Operating skills in the field of information technologies;
  • - Knowledge of the means and methods of organizing / operating the DBMS in the corporate IT infrastructure, including backup / restore and monitoring;
  • - ability to write in one of the scripting languages bash, powershell, python, etc;
  • - Experience with Oracle Weblogic, Oracle ASM, Oracle RAC will be an advantage;
  • - Resiliency, tenacity, responsibility, accuracy;
  • - Ability to speak English (at least read technical documentation).

Duties: 

  • - Installation, configuration and updating of software databases;
  • - Ensuring systematization and maintenance of design and operational documentation for the DBMS;
  • - Analysis of database and software capabilities;
  • - Developing and following data backup procedures;
  • - Design and implementation of databases;
  • - Ensuring the implementation of a set of measures to ensure the safety of databases;
  • - Ensuring confidentiality and data integrity;
  • - Monitoring and settings of the ORACLE database software;
  • - Correction of common technical errors and consulting the development team.

Requirements: 

  • - Higher education in the field of information technology;
  • - At least 2 years of professional experience;
  • - Strong knowledge of SQL database basics;
  • - Experience in SQL database administration, planning, implementation and operation of corporate industrial DBMS;
  • - Knowledge and administration of OS Linux/Microsoft;
  • - Solid IT skills;
  • - Knowledge of means and methods of organizing/operating DBMS in corporate IT - infrastructure, including backup/recovery and monitoring;
  • - Monitoring, performance analysis and database load planning;
  • - Ability to write in one of the scripting languages - bash, powershell, python, etc.;
  • - Manage the process of database backup and recovery;
  • - Knowledge of English (at least reading technical documentation).

Duties: 

  • - Installing, configuring and updating database software;
  • - Ensuring the systematization and maintenance of design and operational documentation of the DBMS;
  • - Analyzing database and software capabilities;
  • - Developing and following data backup procedures;
  • - Designing and implementing databases;
  • - Ensuring the implementation of a set of measures to ensure the security of databases;
  • - Ensuring confidentiality and integrity of data;
  • - Ensuring preservation of information;
  • - Optimizing DBMS performance;
  • - Ensuring PCI DSS compliance;
  • - Ensuring integrity of databases;
  • - General technical malfunctions removal and consulting the development team.

Requirements: 

  • - Knowledge of Russian and Kyrgyz is a must, knowledge of Turkish and English is a great advantage;
  • - Confident PC user, blind printing is desirable;
  • - Ability to work at any time;
  • - Higher / incomplete higher / special secondary education in the field of analytics, information technology;
  • - Experienced PC user, office equipment skills;
  • - Literate and clear, oral and written speech, good diction, communication skills, emotional stability.

Duties: 

  • - Providing customer service via telephone, chat and mail. Solving customer problems with banking.

Requirements: 

  • - Higher education in economics (preferably in the field of finance, accounting);
  • - Knowledge of the Bank's internal procedures for dealing with overdue debts;
  • - Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, regulatory documents of the NBKR regulating banking activities;
  • - MS Office – excel skills;
  • - Analytical and negotiation skills;
  • - Experience of work in the banking sector – more than one year is an advantage;
  • - Knowledge of English is an advantage.

Duties: 

  • - Conducting negotiations with customers regarding repayment of credit card and loan debts;
  • - Monitoring of issued loans/collaterals to prevent the occurrence of problem loans, as well as within the framework of annual monitoring;
  • - Presenting loan proposals received from branches to the Loan Committee;
  • - Preparing reports related to lending activities;
  • - Analyzing loan proposals, visiting/checking/evaluating customer performance, and forecasting borrower creditworthiness.

Requirements: 

  • - Higher education (preferably in finance, economics, or accounting);
  • - Experience in business analytics, analytical data processing systems or banking information systems;
  • - Experience in developing regulatory documentation;
  • - Knowledge of PC;
  • - Analytical thinking and ability to systematize information;
  • - Competent verbal and written speech.

Duties: 

  • - Collecting information, describing and modeling business processes;
  • - Analysis of efficiency and development of proposals for process optimization;
  • - Development of regulatory documents;
  • - Preparation of presentations for management.

Requirements: 

  • - Higher education in the field of economics (preferably in the field of finance, accounting);
  • - Knowledge of the Bank's internal lending procedures;
  • - Knowledge of legislative and other regulatory legal acts of the Kyrgyz Republic, regulatory documents of the NBKR regulating banking activities;
  • - MS Office – excel skills;
  • - Analytical skills;
  • - Knowledge of financial reporting;
  • - Experience of work in the banking sector – more than one year is an advantage;
  • - Knowledge of English is an advantage.

Duties: 

  • - Analyzing loan proposals for all loan products, loan summaries/reports on the company's activities, and financial statements of potential borrowers;
  • - Visiting/checking/evaluating the (new or existing) customer performance;
  • - Forecasting borrower creditworthiness (as to whether the borrower/borrower's business can generate stable cash flows, etc.);
  • - Confirming that all necessary information and documents have been collected and verifying the compliance of the loan/loan product applications with all requirements outlined in the Lending Policy and internal regulations on the loan underwriting process;
  • - Preparing management reports on lending activities.

Requirements: 

  • - Bachelor's degree or higher in computer science, statistics or related disciplines;
  • - Excellent knowledge of Python and related libraries (sklearn, numpy, pandas, tensorflow etc.);
  • - SQL;
  • - Excellent knowledge of data visualization tools (plotly, seaborn etc.).
  • - Statistics: Understanding of basic statistics, time series analysis;
  • - Communication: Excellent verbal and written English language skills. Ability to think quickly and communicate information to technical and non-technical audiences;
  • - Data science: Skills in designing, formulating, and solving problems; processing data; collecting, cleaning, and managing data; interpreting analyses; and presenting results in an engaging and reproducible manner;
  • - Knowledge of Languages: English, Turkish (is an advantage).

Duties: 

  • - Creating data-driven visualizations and reports; presenting your analyses in a clear and concise way to people of technical and non-technical backgrounds;
  • - Building automated reporting;
  • - Customer analysis - clustering, segmentation, etc.;
  • - Development and construction of forecasting systems (classification tasks, and forecasting of time series).
  • - Working with MSSQL, MySQL databases;

Requirements: 

  • - Higher economic education in one of the specializations: banking/economics/finance, accounting, and other related areas;
  • - At least 2-year work experience in the banking sector;
  • - Knowledge/understanding of regulatory legal acts of NBKR and legislation of the Kyrgyz Republic regarding the regulation of the lending process (issuance, repayment of the debt, including overdue debt, etc.), collateral, bank secrecy, etc.;
  • - Good analytical and problem-solving skills;
  • - Computer skills and knowledge of office software as a user: Outlook, MS Office, etc.;
  • - Communication skills, ability to make independent decisions, teamwork skills;
  • - Ability to prepare reports, work with business correspondence and maintain document flow;
  • - Qualities such as responsibility, tactfulness, mobility, punctuality;
  • - Knowledge of English will be an advantage, as well as the ability to express your thoughts orally and in writing.

Duties: 

  • - Preparing periodic reports, including month-end reports;
  • - Preparing information upon request from the Bank's structural subdivisions for calculation of debt under existing loans;
  • - Making settlements on overdue debts for existing loans and, if necessary, for loans in non-accrual status;
  • - Carrying out transactions for the closing of overdue debts;
  • - Preparing calculations for customers, if necessary.

Requirements: 

  • - Higher, incomplete higher, specialized secondary education, completed secondary education (school);
  • - Driver's license category "B", driving experience of at least 1 year;
  • - Ability to drive a mechanic and scooters;
  • - Good orientation in the city;
  • - Fluent knowledge of Kyrgyz and Russian languages. Knowledge of English is an advantage.

Duties: 

  • - Delivering cards and agreements to customers.

Requirements: 

  • - Secondary education (financial technical school) or higher education in economics and finance;
  • - Knowledge of SME financial analysis;
  • - Minimum of 1-2 years professional experience;
  • - Good communication skills;
  • - Ability to identify customer needs, manage customer relationship, manage conflict situations, work with objections;
  • - Presentation and cross selling skills;
  • - Good knowledge of SME sector;
  • - • Knowledge of legislative and other regulatory acts of the Kyrgyz Republic, regulations of the NBKR regulating banking activities in credit activities;
  • - • Knowledge of MS Office (Word, Excel, PowerPoint) at advanced user level;
  • - Knowledge of English at Intermediate level, Kyrgyz language is an advantage.

Duties: 

  • - Increasing the customer base by actively attracting new customers;
  • - Preparation of credit projects (summary, analysis of financial statements, minutes, etc.), presentation and defense of the project on the Bank Credit Committee;
  • - Monitoring of credit customers on a regular basis;
  • - Sale of Bank products and services to customers according to monthly plans;
  • - Servicing of current customers and active cross-selling.

Requirements: 

  • - Higher education in Economics;
  • - At least 3 years of work experience in a similar position (preferably in lending);
  • - Marketing and sales knowledge (B2B; B2C);
  • - Knowledge of financial analysis basics (Retail, SME);
  • - Experienced PC user;
  • - English is a must, preferably knowledge of Turkish;
  • - Knowledge of legislative and other normative legal acts of the Kyrgyz Republic, NBKR normative documents, regulating banking activity.

Duties: 

  • - Management of sector activities;
  • - Responsibility for execution of business plans, budget and other indicators of financial activity of the sector;
  • - Carrying out additional works necessary for realization of plans of the sector;
  • - Attracting new partners, updating work with existing partners;
  • - Carrying out and promotion of auto and consumer loans;
  • - Development of new products, promotions, tariffs, procedures;
  • - Optimization of retail lending processes;
  • - Analysis/monitoring of credit products according to the product line;
  • - Increase of the loan portfolio by products;
  • - Direct sales (B2B; B2C).

Requirements: 

  • - Higher education in Economics;
  • - At least 2 years of work experience in a similar position (preferably in Card Department or Head Office Department);
  • - Marketing and sales knowledge (B2B; B2C);
  • - Knowledge of financial analysis basics (Retail, SME);
  • - Experienced PC user;
  • - English is a must, preferably knowledge of Turkish;
  • - Knowledge of legislative and other normative legal acts of the Kyrgyz Republic, NBKR normative documents, regulating banking activity.

Duties: 

  • - Management of sector activities;
  • - Responsibility for execution of business plans, budget and other indicators of financial activity of the sector;
  • - Carrying out additional work required for implementation of sector plans;
  • - Creating and maintaining products by card products, channels and customers. Analysis of business initiatives, changes of features, pricing;
  • - Preparation and testing of new card products and services;
  • - Drawing up and preparation of reports;
  • - Analyzing card business profitability;
  • - Writing of terms of reference for automation and improvement of work in ABS;
  • - Development of job descriptions, regulations, agreements, tariff policy, etc.

Requirements: 

  • - Creating data-driven visualizations and reports; presenting your analyses in a clear and concise manner to people of technical and non-technical backgrounds;
  • - Building automated reporting;
  • - Customer analysis - clustering, segmentation, etc;
  • - Designing and building forecasting systems (classification tasks, and time series forecasting).

Duties: 

  • - Market research;
  • - Design of the banking product by preparing a "Development request", as well as conducting related activities and consulting;
  • - Calculation of financial indicators of the project;
  • - Testing the finished product;
  • - Preparing reports;
  • - Conducting presentations and meetings with partners;
  • - Overseeing the proper functioning of the projects entrusted;
  • - Attracting customers within the project.

Requirements: 

  • - Higher education in Economics;
  • - At least 2 years of work experience in a similar position (preferably in sales, crediting, card sales, customer relationship department);
  • - Taking initiative, responsibility, communication skills, stress resistance, ability to work with large amount of information;
  • - Willingness to travel and irregular working hours;
  • - Experienced PC user;
  • - English is a must, preferably knowledge of Turkish;
  • - Knowledge of legislative and other normative legal acts of the Kyrgyz Republic, NBKR normative documents, regulating banking activity.

Duties: 

  • - Coordinate the activities of the Bank's supervising sales outlets to achieve the indicators of the Business Plan for retail products;
  • - Active development of Bank's retail product introductions in the market;
  • - Negotiations with key customers and salary projects of the Bank;
  • - Analysis of regional competitive market sales planning environment Participation in development and carrying out promo events;
  • - Attraction, monitoring of salary projects;
  • - Control over sales of Retail Marketing specialists, working with customers;
  • - Work with Branch Directors within projects aimed at increasing sales of retail products;
  • - Reporting on results;
  • - Conducting training courses.

Requirements: 

  • - Higher technical education in the field of IT;
  • - Experience as a system administrator at least 1 year;
  • - Knowledge of Windows, Linux operating systems;
  • - Knowledge and understanding of the principles and experience of practical use of ActiveDirectory, DNS, DHCP, SMTP, Exchange, Vmware vSphere;
  • - Knowledge of the principles and experience of operating backup systems;
  • - Knowledge and understanding of the operation of servers with software that provides processing and exchange of data with NBKR systems such as GROSS, CLEARING, etc., as well as SWIFT systems.

Duties: 

  • - Installation, administration and support of IT infrastructure;
  • - Servers based on WindowsServer 2008/2012/2016, CentOS, Ubuntu, Vmware vSphere;
  • - Monitoring and optimization of IT infrastructure performance;
  • - Backup and recovery;
  • - Ensuring continuity of IT-services;
  • - Documenting the implemented and used subsystems;
  • - Carrying out preventive maintenance of equipment;
  • - Planning and/or participation in the planning of related work and its implementation;
  • - Independently lead projects in any of the core areas - as a designer/executor;
  • - Interaction with related departments, participation in the work on the development and connection of services to customers.

Requirements: 

  • - Higher technical education in the field of IT;
  • - 1 year experience in technical support (banking sector);
  • - Knowledge of Windows operating systems;
  • - Knowledge of hardware and software communications and telecommunications;
  • - Knowledge of English (intermediate).

Duties: 

  • - Carrying out preventive maintenance of equipment;
  • - Providing support to end users;
  • - Collection and analysis of user problems;
  • - Consultation and training of users;
  • - Monitoring the operation of hardware and software;
  • - Analyzing and eliminating problems related to the daily operation of the Bank's users;
  • - Knowing and complying with the Bank's policies and procedures;
  • - Maintaining a strict record of tangible assets;
  • - Make quick decisions when problems arise, in the operation of computer and organizational equipment;
  • - Report on the status of execution of requests from users.

Requirements: 

  • - Higher education in Economics;
  • - At least 2 years of work experience in a similar position (preferably in lending retail/SME);
  • - Marketing and sales knowledge (B2B; B2C);
  • - Knowledge of financial analysis basics (Retail, SME);
  • - Experienced PC user;
  • - English is a must, preferably knowledge of Turkish;
  • - Knowledge of legislative and other normative legal acts of the Kyrgyz Republic, NBKR normative documents, regulating banking activity.

Duties: 

  • - Attracting new partners, updating work with existing partners;
  • - Car and consumer loans management and promotion;
  • - Development of new products, promotions, tariffs, procedures;
  • - Optimization of retail lending processes;
  • - Analysis/monitoring of credit products according to the product line;
  • - Increase of the loan portfolio by products;
  • - Direct sales (B2B; B2C).

Requirements: 

  • - Knowledge of Russian and Kyrgyz is a must, knowledge of Turkish and English is a great advantage;
  • - Confident PC user, blind printing is desirable;
  • - Ability to work at any time;
  • - Higher / incomplete higher / special secondary education in the field of banking, accounting or economics;
  • - literate and clear, oral and written speech, good diction, communication skills, emotional stability.

Duties: 

  • - Providing customer service via telephone, chat and mail.

Requirements: 

  • - Higher economic education;
  • - Knowledge of English is an advantage;
  • - Knowledge of legislative and other normative legal acts of the Kyrgyz Republic, NBKR normative documents regulating banking activity;
  • - Ability to travel to regional business trips.

Duties: 

  • - Control of credit, operational activities of structural units;
  • - Control of compliance of issued banking products with the internal regulatory requirements and norms of legislation;
  • - Monitoring of cash and non-cash transactions of the Bank;
  • - Reconciliation of balance sheet accounts and control of exchange operations of the Bank;
  • - Control of FA and LVI of structural subdivisions and head office;
  • - Development and analysis of corrective and preventive measures to improve efficiency of the structural units;
  • - Preparation of reports on inspections carried out in accordance with the Plan.

Requirements: 

  • - Higher IS/IT education;
  • - At least 2 years of experience in information security/IT;
  • - English language skills (preferred);
  • - Knowledge of normative documents of information protection, banking secrecy, trade secrets, NBKR guiding documents. Knowledge of PCI DSS, ISO 27001 (advantage);
  • - Knowledge of typical threats and vulnerabilities;
  • - Security systems knowledge (corporate antiviruses, WAF, intrusion detection systems, etc.);
  • - Knowledge of ISO/OSI models;
  • - Understanding of computer and network security principles, web application security;
  • - Experience in developing IS documentation;
  • - Experience in detecting IS threats based on information about vulnerabilities (classification of threats, making recommendations for elimination of vulnerabilities and minimization of business risks);
  • - Knowledge of basic techniques, classifications, and international practices (OSSTMM, OWASP, WASC, NIST SP800-115, etc.);
  • - Ability to achieve goals, initiative, activity, self-organization skills, responsibility, ability to work in a team.

Duties: 

  • - Ensuring information security and protection of personal data;
  • - Infrastructure management of providing access;
  • - Support the performance, administration and smooth operation of specialized software;
  • - Analysis of log files and event logs;
  • - Finding vulnerabilities using specialized software and fixing them;
  • - Monitoring the release of updates for the operating system, software, and network equipment;
  • li>- Monitoring and controlling the functioning of the means of ensuring the IS; li>- Preparation of organizational and administrative documentation and security reports; li>- Analysis of IS incidents and their resolution; li>- Identification of actual (internal and external) threats, development of compensating measures;
  • - Development and delivery of information security training materials.

Requirements: 

  • - Higher economic education;
  • - Minimum of 3 years professional experience in the banking industry (preferably at least one year in customer service or call-center quality assurance);
  • - Strong business interpersonal and correspondence skills;
  • - Communication skills, trainability, with excellent diction, ability to establish contact in communication, with focus on results and process;
  • - Experienced PC user;
  • - Fluency in English is a must, preferably knowledge of Turkish language;
  • - Knowledge of legislative and other legal acts of the Kyrgyz Republic, regulatory documents of the NBKR, regulating banking activities.

Duties: 

  • - Carry out the process of evaluating the quality of customer service through all channels of the Bank;
  • - Carry out monitoring at points of sales of the Bank;
  • - Supervise the work of retail marketing specialists, working with customers;
  • - Work with Branch Directors within service quality improvement projects;
  • - Submitting reports on results and recommendations to improve customer service quality;
  • - Support and implement business requirements of the Bank's projects as related to management and quality control of the Bank's service quality;
  • - Control over interaction of the Bank's units at customer service;
  • - Conduct trainings.

Requirements: 

  • - Higher education, preferably in the field of economics and finance;
  • - Customer service experience of 1 year or more;
  • - Ability to identify customer needs, apply sales techniques, be persuasive, manage customer relationships and conflict situations, and have good communication skills;
  • - Above average knowledge of English, Kyrgyz and Turkish languages;
  • - Ability to be in permanent communication;
  • - • Ability to work under stressful situations;
  • - Individual approach to customers.

Duties: 

  • - Attracting VIP clients;
  • - High-level customer consultations regarding banking products;
  • - Attracting and granting loans to VIP customers;
  • - Prompt addressing all customer and management inquiries.

Requirements: 

  • - Higher education in Economics;
  • - At least 2 years of experience in card/operations area;
  • - Knowledge in marketing and sales (B2B; B2C);
  • - Experienced PC user;
  • - Knowledge of English is a must, knowledge of Turkish language is an advantage;
  • - Knowledge of legislative and other legal acts of the Kyrgyz Republic, NBKR normative documents, regulating banking activities.

Duties: 

  • - Creation and maintenance of products in the context of card/operating products, channels and customers. Analysis of business initiatives, feature changes, pricing;
  • - Preparation and testing of new card/operating products and services;
  • - Generation and preparation of reports;
  • - Profitability analysis of card / transaction business;
  • - Writing terms of reference for automation and improvement of operations in ABS;
  • - Development of procedures, regulations, agreements, tariffs, etc.

Requirements: 

  • - Education - Higher legal education;
  • - Experience: at least 5 (five) years in the field of law, including at least 3 (three) years in the banking sphere;
  • - Functional knowledge: knowledge of banking, corporate, civil and civil procedural legislation of the Kyrgyz Republic, legislation in the field of personal data protection, legislation on advertising and consumer protection;
  • - Functional skills: ability to negotiate, to build relations with internal and external clients, ability to express thoughts concisely and competently, good written and oral speech;
  • - Expertise: in the sphere of analysis and drawing up contracts, preparation of legal opinion on all issues of the Bank's activity, in the sphere of normative documents drafting and analysis;
  • - Special skills: confident PC user, including legal databases and information-legal systems (Toktom);
  • - Personal skills: Responsibility, efficiency, initiative, loyalty, communication, business orientation;
  • - Languages: Russian, English (at least pre-intermediate), Kyrgyz (an advantage).

Duties: 

  • - Preparation, development and legal review of draft agreements;
  • - Preparation, development of legal documents, conclusions on legal issues of the Bank's activities;
  • - Analysis of business processes and products for compliance with legal requirements;
  • - Analyzing the Bank's draft regulatory documents and internal normative documents;
  • - Preparation of legal letters;
  • - Provision of advice to the Bank's employees and customers.

Requirements: 

  • - Education - Higher legal education;
  • - Minimum 1 year experience at the Bank;
  • - Knowledge of laws and other regulations of the Kyrgyz Republic, the regulatory documents of the NBKR regulating banking activities;
  • - Knowledge of legislation in the sphere of combating terrorism financing and legalization (laundering) of proceeds from crime;
  • - Knowledge of English is an advantage.

Duties: 

  • - Ensuring compliance with the Bank's policies and procedures, regulations and instructions of the National Bank of the Kyrgyz Republic and legislation of the Kyrgyz Republic;
  • - To carry out preparation of agreements related to the issuance of credit;
  • - To carry out verification of a full package of documents necessary for opening accounts of legal entities, individual entrepreneurs, as well as at replacement of specimen signature and seal imprint cards and closing these accounts;
  • - Control over completeness of credit documentation;
  • - To carry out the functions of the credit administrator;
  • - Prepare legal opinions and give consultations on the issues arising in connection with servicing clients;
  • - Maintenance of claims work, preparation of procedural documents, representation in court, law enforcement and other state bodies and institutions in the consideration of legal issues, maintenance of enforcement proceedings, support of eviction procedures;
  • - Implementation of procedures for notarial certification, registration in the authorized bodies of security contracts and other documents related to the collateral, including those associated with the removal of prohibitions and termination of the right to demand a pledge.

Requirements: 

  • - Education: higher, secondary - special economic;
  • - Experience in a similar position for one and more years;
  • - The presence of a certificate of passing the course "Determining the authenticity of banknotes" is welcomed;
  • - Excellent skills in Microsoft Windows applications (Word, Excel, Outlook);
  • - Knowledge of English at the level at least intermediate is desirable, but not required;
  • - Personal qualities: honesty, responsibility, discipline, stress resistance;
  • - The presence of letters of recommendation required.

Duties: 

  • - Implementation of cash management services for Bank customers;
  • - Conducting exchange operations;
  • - Check the solvency and authenticity of banknotes;
  • - Reporting to management.

Requirements: 

  • - Education: higher, secondary - special economic;
  • - Experience in a similar position for one and more years;
  • - The presence of a certificate of passing the course "Determining the authenticity of banknotes" is welcomed;
  • - Excellent skills in Microsoft Windows applications (Word, Excel, Outlook);
  • - Knowledge of English at the level at least intermediate is desirable, but not required;
  • - Personal qualities: honesty, responsibility, discipline, stress resistance;
  • - The presence of letters of recommendation required.

Duties: 

  • - Implementation of cash management services for Bank customers;
  • - Conducting exchange operations;
  • - Check the solvency and authenticity of banknotes;
  • - Reporting to management.

Requirements: 

  • - Secondary education (financial technical school) or higher education in economics and finance;
  • - Knowledge of SME financial analysis;
  • - Minimum of 1-2 years professional experience;
  • - Good communication skills;
  • - Ability to identify customer needs, manage customer relationship, manage conflict situations, work with objections;
  • - Presentation and cross selling skills;
  • - Good knowledge of SME sector;
  • - • Knowledge of legislative and other regulatory acts of the Kyrgyz Republic, regulations of the NBKR regulating banking activities in credit activities;
  • - • Knowledge of MS Office (Word, Excel, PowerPoint) at advanced user level;
  • - Knowledge of English at Intermediate level, Kyrgyz language is an advantage.

Duties: 

  • - Increasing the customer base by actively attracting new customers;
  • - Preparation of credit projects (summary, analysis of financial statements, minutes, etc.), presentation and defense of the project on the Bank Credit Committee;
  • - Monitoring of credit customers on a regular basis;
  • - Sale of Bank products and services to customers according to monthly plans;
  • - Servicing of current customers and active cross-selling.

Requirements: 

  • - Higher technical education in the field of IT;
  • - 1 year experience in technical support (banking sector);
  • - Knowledge of Windows operating systems;
  • - Knowledge of hardware and software communications and telecommunications;
  • - Knowledge of English (intermediate).

Duties: 

  • - Carrying out preventive maintenance of equipment;
  • - Providing support to end users;
  • - Collection and analysis of user problems;<%2