The safe use of payment cards
At January 28, 2016, DemirBank launched the 3D Secure technology with the purpose of safe payments for online shopping for the DemirBank holders of Visa debit and credit cards. The 3D Secure technology is automatically connected to all holders of payment cards such as: Visa Electron, Visa Classic, Visa Gold, Visa Platinum и Visa Business. The connection to 3D Secure technology is FREE OF CHARGE!
All cards of DemirBank are connected to the 3D-Secure for the purpose of safe internet payments. During online card operations on websites with 3D-Secure technology the card holder has an option to confirm each transaction by the unique password that ensures the maximum safe. The Bank sends the password in the form of SMS to the cellphone of cardholder the number of which is registered in the Bank.
Please be aware:
(*) to close access to internet payments for goods/services, please, apply to the Bank and sign an application or write an e-mail to: customercare@demirbank.kg. In response to your enquiry the Bank will send the application form on opening access.
IMPORTANT! You should register both details of your e-mail and cellphone number in DemirBank’s database.
- The holder of the card makes an order of the good/service through the website, supporting 3D-Secure technology and enters the card details requested by online shop.
- After entering all required card details, the website proposes to enter one-time password to confirm the transaction. DemirBank automatically send this password via SMS notification to the cellphone registered in the Bank’s database. The Bank sends the password at the moment of the online transaction after entering the card details and can be used only once.
- Enter the given password to the special field and confirm the payment. Debiting your credit card and purchasing payment will be made only in case of entering the correct password. In case of non-receipt of SMS within 3 minutes, it is possible to request a new password by clicking the appropriate link «Send a password again». The maximum number of new password requests - 2 times. At three times of incorrect input the one-time password, the purchase transaction will be refused. To unlock your card, please, contact with 24/7 DemirBank Client support service: 996 (312) 610 610, 610 613, 2222.
IMPORTANT! The ability to use 3-D Secure technology is available only if the Bank has your valid cellphone number served by the local operator (Beeline, Megacom, O!). You should inform DemirBank about the changes of your cellphone number on time submitting the application in the written form to any branch of DemirBank.
The hallmark of purchase using 3D Secure technology is a logotype « Verified by Visa» on the website of the online shop.
Important, your email and cellphone details must be registered in the Bank's database.
- Check the expiration date of your credit card
- Check the currency of your main account on the card
- Make sure that you remember your PIN-code well
- Use your card at home before you go abroad
- Check the balance on the current account (debit card), available credit card limit, in order to know exactly which amount you can expect. In case of necessity replenish your account in advance.
- Familiarize with the daily limit of monitory funds expenditures here.*
- If you have changed your cellphone number, please, contact the nearest branch of the bank to make changes in your personal data for sure.
- If you are planning to visit one of the countries with a high level of risk, you need to apply to the bank with a written application to open access to the cashing of your card.
The list of countries with a high level of risk:
For the cards of VISA International payment system: Indonesia
For the cards of Mastercard International payment system: Indonesia
** In case of necessity to increase the daily limit, apply to the Bank with a written application/call 24/7 Client support service: +996 (312) 610 610, 610 613, 2222/ send an email to: customercare@demirbank.kg.
Important, your email and cellphone details must be registered in the Bank's database.