Your opinion about the bank is of great importance to us. We are constantly working to improve the quality of services and invite you to cooperate. If you have any wishes, suggestions or comments on the quality of service, please let us know

**Please provide detailed information necessary for identification and a more detailed understanding of the situation. This will allow us to provide the most complete response to your request.


Applications will not be considered:

  • - unreadable;
  • - containing profanity and offensive statements;
  • - previously discussed;
  • - anonymous;
  • - not within the competence of DemirBank
  • - others specified in the regulatory documents of the NBKR.

If you have questions, you can also:

  • - Make an entry in the “Book of Reviews and Suggestions” at a Bank branch;
  • - Write a letter to the postal address: Kyrgyz Republic, Bishkek, Chui Ave. 245;
  • - Call or write to the Contact Center at the numbers: + 996 (312) 610 610, 610 613, 900 777 2222 (free), whatsapp + 996 770 610 610;
  • - Send a message to customercare@demirbank.kg;
  • - Contact the Bank in person.