Cards
Tariffs
Employee Cards
Corporate Card "Visa Business"
Debit Cards
Вот аккуратно отформатированный перевод на английский язык с сохранением структуры оригинала:
Repayment of Credit Card Debt
There are several ways to repay your credit card debt — choose the method that is most convenient for you:
- MONTHLY — ensure that the required amount of debt is available on your KGS account for automatic debiting on the payment date.
- EARLY — repay the credit card debt/top up the overbalance manually via:
- DemirBank ATM: insert your credit card into the ATM and select the "Payment by statement" menu;
- Internet Banking in “full mode” from DemirBank;
- POS terminal at the cash desks of DemirBank branches.
Credit card statement for the previous month:
- Sent to the email address specified in the payment card application;
- Generated independently in Internet Banking;
- Or issued at the bank.
GRACE PERIOD
This is an interest-free period from the moment of purchase until the next payment date, and applies only to non-cash transactions.
Example:
For the security of Internet payments, all DemirBank cards (except for those of the Elkart payment system) are connected to the 3D-Secure service. When making transactions on websites that support 3D-Secure technology, the cardholder has the opportunity to confirm each transaction with a unique password, providing maximum security. The password is sent as an SMS message to the mobile phone number of the cardholder registered with the Bank.
IMPORTANT! If the cardholder withdraws funds from the credit card via an ATM or at the Bank’s cashier desk, interest will be charged on the actual amount used for the number of days it was used (according to the Bank’s tariffs).
(*) – The purchase date may vary, but the payment date is always fixed (depending on the terms of the credit agreement).
Safe use of cards
Since January 28, 2016, DemirBank has implemented 3D Secure technology for secure online payment by holders of Visa debit and credit payment cards from DemirBank. All holders of payment cards are automatically connected to 3D Secure technology: Visa Electron, Visa Classic, Visa Gold, Visa Platinum and Visa Business. Connection to 3D-Secure technology is FREE!
Corporate Card Application
Safe Card Usage
If your payment card is lost/stolen within Kyrgyzstan
You need to call DemirBank’s 24/7 customer support service and block your card (this service is free):
- +996 (312) 610 610
- +996 (312) 610 613
- +996 (312) 900 777
- 2222 (toll-free)
- WhatsApp: +996 (770) 610 610
Or send an email to customercare@demirbank.kg
To get a replacement payment card, please visit any of the Bank’s branches.
If your payment card is lost/stolen abroad
You need to call DemirBank’s 24/7 customer support service and block your card:
- +996 (312) 610 610
- +996 (312) 610 613
- +996 (312) 900 777
- 2222 (toll-free)
- WhatsApp: +996 (770) 610 610
Send an email to customercare@demirbank.kg
Or call the Global Customer Support Service 24/7 to block your card. Phone numbers vary depending on the country you are in.
Emergency cash withdrawal
Yurtdışındaysanız ve ödeme kartınızı kaybettiyseniz:
- Ödeme kartınızı engellemek için hemen aramanız gerekmektedir.
- Nakit paraya ihtiyacınız varsa, yerel bankanın herhangi bir şubesine veya Western Union / MoneyGram ödeme sistemlerinin hizmet noktalarına başvurabilirsiniz. ABD ve Kanada içinde 24 saat içinde, diğer ülkelerde ise 1 iş günü içinde, bulunduğunuz ülkenin para birimi karşılığında en fazla 3.000 ABD Doları tutarında nakit alabilirsiniz.
Emergency card issuance
If you are abroad and have lost your payment card:
- If you are traveling and your card was lost / stolen
- Block it. You can request an emergency card replacement only for "Gold" and "Platinum" premium cardholders. The reissued card can be used for cashless payments and online purchases, but not for ATM withdrawals. The reissued card has a standard Visa design and can be delivered for free by courier to your temporary residence, such as a hotel, or it can be picked up at a local bank branch.