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The following messages will not be considered:

• Illegible messages;
• Messages containing profanity or offensive language;
• Previously reviewed messages;
• Anonymous messages;
• Messages not related to the competence of DemirBank;
• Other cases specified in the NBKR regulatory documents.

If you have any questions, you may also:

• Make an entry in the “Book of Complaints and Suggestions” at any Bank branch;
• Send a letter to the postal address: Kyrgyz Republic, Bishkek, Chui Ave. 245;
• Call or write to our Contact Center at:
  • +996 (312) 610 610;
  • +996 (312) 610 613;
  • +996 (312) 900 777;
  • 2222 (toll-free);
  • WhatsApp: +996 770 610 610;
• Send a message to the email address: ServiceQualityDepartment@demirbank.kg ;
• Visit the Bank in person.